Frequently Asked Questions

Account & Login Issues

User not found

No account exists under the email you entered. Please make sure the email is correct or create a new account.

Bad credentials

Your email or password is incorrect. Try resetting your password and logging in again.

I did not receive the verification email

Please check your Spam, Junk, or Bin folders. If the email is not there, try resending it.

Unable to add my phone number when creating an account

Do not enter the country code or leading zeros. For example, enter 711234567 instead of 0711234567.

App & Device Support

Is the app compatible with my device?

Yes. The app supports Android, iOS devices, tablets, Windows computers, and macOS (Monterey or later).

Can I use two devices at the same time?

No. You can only log in from one device at a time.

Do I need to give the app permissions?

Yes. The app requires access to your camera and photos to upload payment slips or documents.

Is the app compatible with old devices?

Yes. Most older devices are supported if the OS is up to date.

Video link is unavailable or videos are not loading

This can happen especially for users in certain regions. Please turn off your VPN, update the app to the latest version, and try again.

Classes & Videos

How do I enroll in a class?

Go to your Dashboard and select the course you want to enroll in.

Can I watch videos from the student dashboard?

No. You cannot watch videos from the student dashboard. You need to use our mobile or desktop app to watch the videos.

How do I watch the videos?

Simply open the course in the app and select the video lesson to begin watching.

Payments

How do I make a payment and view payment details?

After selecting a course and clicking Enroll, you will see all available payment methods and details on the screen.

Can I pay online?

Some lecturers provide online payment options.

How do I upload payment slips?

You can upload JPEG or PDF files directly to the platform when submitting your payment slip.

Can I check my payment history?

Yes. You can view all your payment history in your dashboard.

What type of data package is required?

Normal mobile data is sufficient. Some video content uses YouTube data packages.

Technical & Installation Issues

The app does not work on macOS Big Sur

The desktop app requires macOS Monterey or later. Older systems such as Big Sur are not supported.

White screen on Windows or Mac desktop app

This may occur due to cached data. Follow the steps below:

For macOS:

On the login screen, press Command + Shift + R
Wait 1 minute and try again

For Windows:

On the login screen, press Ctrl + Shift + R
Wait 1 minute and try logging in again

Can I install this app on my mobile?

Yes. The app is fully compatible with Android and iOS mobile devices.